Refund policy

Return & Refund Policy – KosaGarh (kosaगढ़)

At KosaGarh, every product reflects craftsmanship, authenticity, and attention to detail. We strive to ensure that your experience with us is seamless and satisfying. However, if you need assistance with a return or refund, please review the policy below.

Returns Eligibility

You may request a return within 7 days of receiving your order.

To qualify for a return:

• The product must be unused, unwashed, and in its original condition
• All tags, packaging, and accessories must be intact

Returns will not be accepted for:

• Used, altered, or damaged items (unless received in that condition)
• Customized or made-to-order products
• Clearance or discounted items (unless defective)

Damaged, Defective, or Incorrect Orders

If you receive a damaged, defective, or incorrect item, please inform us within 48 hours of delivery.

You will need to share:

• Clear images or videos of the product
• Packaging condition

After verification, we will offer:

• A replacement, or
• A full refund, based on your preference and product availability

Return Process

To initiate a return, contact our support team with your Order ID and reason for return.

Phone: +91 9340445857 / +91 78282 66778

Once your request is approved:

• We may arrange a pickup (where serviceable), or
• You may be required to ship the product back to us

Refund Policy

Refunds are processed after the returned product is received and passes quality inspection.

• Processing time: 5–7 business days
• Refund method: Original payment method or bank transfer

Please note that timelines may vary depending on your payment provider.

Shipping Charges

• Original shipping charges are non-refundable
• Return shipping costs may be borne by the customer unless the return is due to an error from our side

Exchange Policy

Exchanges are subject to product availability. If the requested item is unavailable, a refund will be issued.

Contact Details

KosaGarh
43/882, Shyam Nagar, Opposite Krishna Mandir
Gurunanak Dwar, Telibandha
Raipur – 492001, Chhattisgarh

Phone: +91 9340445857 / +91 78282 66778

Important Note

KosaGarh reserves the right to decline return requests that do not meet the conditions stated above.