Terms of service

Terms of Service

Welcome to kosaगढ़. By accessing our website, purchasing our products, or using our services, you agree to comply with the following terms and conditions. Please read them carefully before proceeding.

1. General

These Terms of Service govern your use of KosaGarh’s website, products, and services. By using our platform, you confirm that you are at least 18 years old or accessing it under parental supervision.

We reserve the right to update or modify these terms at any time without prior notice.

2. Products & Services

KosaGarh specializes in handcrafted and premium products. Due to the artisanal nature:

• Slight variations in color, texture, or finish may occur
• Product images are for representation purposes and may differ slightly from the actual item

We make every effort to ensure accurate product descriptions and pricing.

3. Pricing & Payments

• All prices are listed in INR (₹) unless stated otherwise
• Prices are subject to change without prior notice
• We reserve the right to cancel orders in case of pricing errors

Payments must be completed through authorized payment methods available on our platform.

4. Order Acceptance & Cancellation

• KosaGarh reserves the right to accept or reject any order at its discretion
• Orders may be cancelled due to:
  • Product unavailability
  • Payment issues
  • Incorrect pricing or listing errors

In case of cancellation after payment, a full refund will be processed.

5. Shipping & Delivery

• Delivery timelines are estimated and may vary due to location, logistics, or unforeseen circumstances
• KosaGarh is not liable for delays caused by courier partners or external factors

Customers are responsible for providing accurate shipping details.

6. Returns & Refunds

Returns and refunds are governed by our Return & Refund Policy. By making a purchase, you agree to those terms.

7. Intellectual Property

All content on this platform, including:

• Brand name
• Logo
• Images
• Text and designs

are the property of KosaGarh and are protected by applicable intellectual property laws. Unauthorized use is strictly prohibited.

8. User Conduct

By using our platform, you agree not to:

• Use the website for unlawful purposes
• Attempt to harm, hack, or disrupt the platform
• Provide false or misleading information

Violation may result in termination of access.

9. Limitation of Liability

KosaGarh shall not be liable for:

• Any indirect or incidental damages
• Losses arising from misuse of products
• Delays or failures beyond our control

Our maximum liability is limited to the value of the purchased product.

10. Privacy

Your personal information is handled in accordance with our Privacy Policy.

11. Governing Law

These Terms shall be governed by and interpreted in accordance with the laws of India. Any disputes shall be subject to the jurisdiction of courts in Raipur, Chhattisgarh.

12. Contact Information

KosaGarh
43/882, Shyam Nagar, Opposite Krishna Mandir
Gurunanak Dwar, Telibandha
Raipur – 492001, Chhattisgarh

Phone: +91 9340445857 / +91 78282 66778