Shipping policy

Shipping Policy

At KosaGarh, we are committed to delivering your orders safely and on time. Each product is carefully packed to maintain its quality and craftsmanship during transit.

Order Processing

• Orders are processed within 1–3 business days after confirmation
• Orders placed on weekends or public holidays will be processed on the next working day
• You will receive a confirmation once your order is shipped

Shipping Timelines

• Standard Delivery: 3–7 business days
• Delivery timelines may vary depending on your location and courier service availability

Please note that delays may occur due to unforeseen circumstances such as weather conditions, logistics issues, or regional restrictions.

Shipping Charges

• Shipping charges are calculated at checkout based on your location and order value
• Free shipping may be offered on select orders or promotional campaigns

Order Tracking

• Once your order is shipped, you will receive a tracking link via SMS or email
• You can use this link to track your shipment in real-time

Delivery Details

• Please ensure that your shipping address and contact details are accurate
• KosaGarh will not be responsible for delays or failed deliveries due to incorrect information

Delivery Attempts

• Our courier partners will make multiple delivery attempts
• If the delivery fails due to customer unavailability, the order may be returned to us

Re-shipping charges may apply in such cases.

Damaged Packages

If your package appears tampered with or damaged at the time of delivery:

• Do not accept the order
• Report the issue to us immediately with photos or videos

Serviceable Locations

We currently ship across India. For special requests or bulk orders, please contact us directly.

Contact Information

KosaGarh
43/882, Shyam Nagar, Opposite Krishna Mandir
Gurunanak Dwar, Telibandha
Raipur – 492001, Chhattisgarh

Phone: +91 9340445857 / +91 78282 66778